Flow of the Week: Automating Intelligent Customer Service using Microsoft Flow, LUIS.ai and Dynamics 365

As organizations focus on customer obsession, they need to scale their organization to exceed elevated customer expectations. It typically isn’t practical to meet this demand through additional headcount. The question becomes how can I scale my customer service department, without adding labor costs? The answer lies in the phrase “work smarter, not harder”.

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Flow of the Week: Planner Approval Flow

Flow MVP Melissa Hubbard writes a Flow of the Week to help you automate Approvals while using Microsoft Planner as your Project Management tool. To learn more about how Melissa completes this Flow, or to learn how to read her other posts, click on in and see who she is and what she has to say!

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Get notified when new Connectors are deployed in your Flow Environment

A recent ask from customers is to be notified when new connectors are provisioned within a Microsoft Flow environment. These requests may be related to updating Data Loss Prevention (DLP) policies or provide opportunities to take advantage of new connectors to drive more value for their business. In this blog post we will walk you through how you can take advantage of new capabilities using the Flow Management connector to gain operational insights into your Flow environments.

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Use Microsoft Flow with Workday HCM and ServiceNow

This week we are announcing two new premium connectors - Workday HCM - which contains operations that expose Workday Human Capital Management Business Services data, including Employee, Contingent Worker and Organization information, and, ServiceNow - create, read and update records stored within ServiceNow including Incidents, Questions, Users and more. In addition, we are releasing two other partner connectors and a new Productivity template collection.

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